KPI #2 – Strengthening Customer Relationships. In order to recognize new business opportunities—and be seen as strategic advisors when making recommendations—your account managers and sales staff must demonstrate value to the client. This requires monitoring each key account and making sure the customer feels supported and confident in
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Handling and managing customer complaints and issues in a timely manner. Ensuring the inventory levels are maintained accurately. Making a list of the parts that need to be purchased. Selling manufactured parts to the customers. Supervising the shipment issues of the parts ordered. Managing the team members and delegating tasks to them.

A National Account Manager is responsible for managing relationships with key national accounts or clients for a company. On a day-to-day basis, their activities may include: Building and maintaining relationships: National Account Managers often communicate and meet regularly with key decision-makers at their accounts to build strong rapport
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